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FAQ
ABOUT THE FILES
What is a printable?
Printables are digital files that you can print at home or at a print shop.
These files are intended for DIY (do it yourself) party decoration.
What kind of file will I get?
Most of our printables come in PDF format that include a link to the Canva template, so you can print them at home or at your favorite photo printing shop.
Do I need a specific software to customize and print your PDF files?
Yes, You will need Canva, which is a website and an app thst you can open in the links from the pdf you downloaded.
Will your files work on a Mac computer?
Yes.
Will your files work on a tablet or smartphone?
Yes, these files can be edited on a mobile version of the Canva app or website. You can download, edit and print the files from a computer or on mobile.
Do I need to install any fonts?
No. All the fonts you see in our designs are embedded in Canva With files that have editable text fields.
Does the editable text feature work with foreign languages?
Most fonts in the editable files have been tested to work with English, Spanish and Portuguese characters.
If you’re planning to translate the files to a different language, please contact us before buying to confirm that your language is supported. Please note that not all the wording is editable in some files. Check the item’s description for more info.
Can I change the graphics or colour in your printable files?
Yes and no. Depends on the design you choose. some has more flexibility than others. However you can change text olor and size on all designs.
If you need a custom item, please contact us with your request.
Can I use your printables for commercial purposes?
No. You may use these files for your PERSONAL USE ONLY. File sharing, distribution and commercial use of the downloaded PDF files or of the printed materials from these files are not allowed.
If you’re an EVENT PLANNER, you may use these files for your customers’ party decoration, as part of you event planning services, only in the form of final printed products. You MAY NOT sell the digital files or distribute them in any way. You MAY NOT sell the printed material from these files.
Credit on images featuring our products on your website or social media, although not mandatory, will be much appreciated.
PRINTING / ASSEMBLING
Will I get good results with my home printer?
Any desktop printer should print any printables with good results, as long as the ink supply level is sufficient. For best results, set your printer to its maximum quality setting and print the files at 100%, with no scaling.
Most of our customers print their files at home.
Can I print the files at a Copy Shop?
Yes, the files you download from Canva can be printed at any print/copy shop.
Most copy centres will print these files without any issues, provided that they open them with Adobe Reader. Please check ahead with your preferred print shop to find out if they can open PDF files with Adobe Reader.
What kind of paper should I use with your printables?
All PDF files come in a standard A4 size, but will print perfectly on US Letter sized paper too.
- For most items in the shop, like the cupcake toppers, cupcake wrappers, food labels, banners and invitations, we recommend a white heavy matte photo paper, presentation paper or card-stock (180-200gsm or above).
- For straw flags you can use a regular printing paper (non-cardstock).
- For bottle labels you can use matte photo paper/card-stock if you’re keeping them dry; If you’re putting your bottles on ice you can use a waterproof adhesive paper, or use clear packaging tape on top of your labels to make them waterproof.
How many times can I print the files?
You can print the files as many times as you like, as long as it is for your own PERSONAL use.
CUSTOM ORDERS
Can you change the color of an item or do a custom design for me?
Custom colors are available for an additional fee. Custom design will depend on our current workload.
Please use the contact form in our Contacts page to send us your request, and we’ll let you know if we can take on any custom projects.
Can you design a custom party package with my child’s favorite character?
Unfortunately no. In order to respect other artist’s copyrights, we don’t design any themes with licensed characters. All the designs you see in the shop are our original creations.
TURNAROUND
How quickly will I receive my printable file?
Most files will be ready to download after payment confirmation.
Files that require customization on our end, sent to your email address within 2 BUSINESS DAYS of receipt payment.
How long will my download links be available for?
There is currently no time limit on the download links. However, in order to prevent fraudulent file-sharing, you will only be able to download the files a maximum of 10 times each. If you’ve reached this limit and have lost or misplaced your files, you can contact us to request a reset of your download links.
Please note that only active product links can be reactivated. Files that have been retired from our website cannot be reactivated. It is your responsibility to back up your files to your computer and back up system.